Cancellations, Refunds & Returns
30 Day Ride / Return
We are so confident that you'll be happy with SILT MTB wheels, we offer a full 30 days to ride them. If at any point during these 30 days you wish to return them for a full refund (or a product swap), just get in touch with us!
Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email and we will help. In addition to this, our wheels come with a full 3-year* warranty (check out our warranty section to learn more)
CANCELLING AN ORDER BEFORE DESPATCHIf you wish to cancel your order before it has been dispatched you can notify us by email - firstname.lastname@example.org. In some cases goods may have been dispatched even before you have been notified but we will always make our best efforts to meet your request.
GENERAL RETURNS INFORMATION
RETURNING UNWANTED ITEMS AFTER DISPATCH OR DELIVERY OF THE GOODS
Returned goods will be refunded within 28 days.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
- In the event that the product has been used
- The packaging of the product has been damaged
- The product is damaged in anyway
- The product is not in full resalable condition
- Goods Faulty on Arrival, Incorrect or Damaged in Transit
If your goods are faulty on arrival, incorrect or damaged in transit they should be reported to us by email within 7 days and then returned to us in no longer than 28 days of receipt. When the goods have been returned to us and the fault has been verified we will issue a full refund via your original payment method or send a replacement as required. In any case refund of return postage paid will be limited to the postage paid for the original order or $5 whichever is greater.
GOODS SUSPECTED FAULTY DURING USE
If any product purchased from SILT MTB suffers from what you suspect to be a manufacturing fault within 3 year of the delivery date, then please email or give us a call.
On receipt of the returned goods by SILT MTB will inspect and goods found to be faulty will either be refunded or replaced (if available). Refunds will not be made for goods which fail due to the effects of reasonable wear and tear.