DELIVERY POLICY / FREE GLOBAL SHIPPING

DELIVERY POLICY /
FREE GLOBAL SHIPPING

We offer free global shipping on all wheel set orders with tracked delivery through our logistics partner(s).

Once ordered, please allow 1-3 working days for your wheels to be hand-built before dispatch from SILT HQ. Once it hits the road, you'll receive an automatic email notification with included tracking delivery information. The below delivery times are estimated from DISPATCH:
  • UK: 2 days
  • Ireland: Next day delivery
  • Western Europe: 2-4 days
  • Rest of Europe inc. Scandinavia: 3-6 days
  • Greece (inc. islands): 4-8 days
  • North America: 3-5 days
  • Australia & New Zealand: 4-7 days
  • South Africa: 4-6 days
  • Rest of World: 4-7 days
If you do not see your accompanying currency, shipping location or are just simply looking for an update with your order. Please contact us at "team@siltmtb.com" & we can aid you further.
* Subject to stock levels & cleared payment. Orders with tyre fitting & decal colour changes can take an additional 3-5 days to process.
* During periods of high-demand, your order may require 10+ days to process. We will update you accordingly with progress on your order.
* We are unable to ship to Russia due to regulations that have resulted in reduced export from the UK.

DUTY & IMPORT TAXES

You price you see is what you pay. SILT MTB offers free worldwide shipping with your wheelset order. Additionally, if your country of residence is listed / included below, then import duty charges will not apply:
  • Europe
  • USA
  • New Zealand
  • Australia
  • Canada
  • Japan
Rest assured if your country is not listed above, you will still receive free worldwide shipping. However, you may be subject to pay additional tax or duty charges to your local authorities before you can receive your order.

SILT MTB cannot be held responsible for these costs. We are not able to bear any customs or import duty costs these must be paid by yourself the customer; unfortunately, we have no control over these charges. We are unable to reimburse any costs incurred regardless of the circumstances so do please ensure you are fully aware of these costs before placing your order.
* We are based in Northern Ireland, so, if your delivery is within the European Union then there will be no added import duty or sales tax.

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